FAQs for C1

My login information is correct, but the site won't log me in. How can I fix this?

Quite often when users contact us about log-in problems it has to do with trying to access secure areas of our site. If you have not been given confirmed correctional officer status you will be reverted back to...

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I am trying to register but getting the message "email already in use." What should I do?

If you are receiving this message, your email address is already in our system and you already have an account with us. If you want to try to log in, find your Username and Password by going to https://www.cor...

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I am trying to register and am getting the message "username already in use." What should I do?

You are most likely receiving this message because another member of CorrectionsOne.com is already using the requested username. You will need to choose another unique username for your account. If you th...

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I didn't get to finish my registration. How do I continue and finish registering?

If you were unable to complete the registration process when you initially registered, you will need to go to your profile to finish filling out the registration form. Some users run into this problem for vario...

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How do I Subscribe/Unsubscribe from mailings?

You can select which newsletters you would like to receive or unsubscribe by going here within your profile. Thank you, C1 Support Staff

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I am not receiving my CorrectionsOne.com newsletters. How can I fix this?

​You can check to see which Newsletters you are signed up to receive here. If you are still not receiving Newsletters it most likely has to do with your email settings. Check your "junk email" folder to see i...

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How do I edit my profile?

If you need to change information in your profile (i.e. email address, username, password, agency info, newsletter subscription, etc.), you can do so by logging into your profile page. Thank you, C1 Support St...

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How do I change my Username?

You can now change your username by logging in with us and going to your profile. If you are having trouble with this functionality, please contact our support team with your current username, password, and th...

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