Minimum Requirements for Viewing Videos

If you're experiencing problems with our videos, please make sure you follow our minimum requirements for viewing videos:

1. JavaScript must be enabled

2. The latest version of Adobe Flash must be installed

3. Your internet connection speed should be 512kbps at the absolute minimum. The ideal bandwidth level is 2Mbps for full screen viewing and 5Mbps for true HD quality. Our video players automatically adjust the quality of the video stream to only serve the level of quality that your internet connection can handle.

4. If you're still having trouble, check your firewall settings. If you can't resolve the firewall settings on your own, try whitelisting (adding to your safe domains) our video server domains:

The list of key URLs for Video Cloud operation:
*.brightcove.com
bcove.me
*.o.brightcove.com
brightcove04.o.brightcove.com
hls.ak.o.brightcove.com
uds.ak.o.brightcove.com
brightcove.vo.llnwd.net
*.llnwd.net
*.edgefcs.net
*.edgesuite.net
*.akamaihd.net
*.analytics.edgekey.net
 
If wildcarding is not possible, individually list the following domains (all over http port 80 and https port 443):
 
admin.brightcove.com
api.brightcove.com
c.brightcove.com
console.brightcove.com
fms.brightcove.com
goku.brightcove.com
link.brightcove.com
my.brightcove.com
oauth.brightcove.com
reporting.brightcove.com
sadmin.brightcove.com
search.brightcove.com
secure.brightcove.com
services.brightcove.com
share.brightcove.com
signin.brightcove.com
billing.brightcove.com
u.brightcove.com
www.brightcove.com
brightcove.vo.llnwd.net
brightcove-01.fcod.llnwd.net, brightcove-02.fcod.llnwd.net, brightcove-03.fcod.llnwd.net,... (and so forth, through brightcove-99.fcod.llnwd.net)
publishers.videohub.tv
FMS Port 1935 (for streaming image capture only): brightcove.fcod.llnwd.net

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