I know that I'm entering my username and password correctly but I still can't log in, what should I do?

Quite often when users contact us about log-in problems it has to do with trying to access secure areas of our site. If you have not been given confirmed correctional officer status you will be reverted back to a log in screen when you try to access secure sites. For more information about secure access, see "Secure Access" below.

Bearing the above in mind, if you're still having problems logging in and you know your information is correct it is most likely something to do with your web browser that is keeping the website from logging you in properly.

First make sure that you're using a compatible web browser and that you have the latest version – Microsoft Internet Explorer version 10 and Mozilla Firefox version 12 are both good.

Internet Explorer version 10
To check security settings:

  • Click the Tools menu.
  • Select Internet Options.
  • Select the Privacy tab.
  • Your privacy setting cannot be higher than Medium High for PoliceOne to work properly.
  • If your settings are at High or Block All Cookies you will not be able to log in to PoliceOne.  You will need to change the setting to at least Medium High and click Apply.  If there is no option to change your settings and it says Custom, click Default and then Apply.

To delete cookies:

  • Click the Tools menu. If you don't see the menu, press Alt button on your keyboard to show the menus.
  • Select Delete Browsing History.
  • Select the checkbox for Cookies.
  • Click the Delete button.
  • Once your cookies have been deleted, click Okay.


Modzilla Firefox version 12
To check security settings:
The default settings should be adequate.

To delete cookies:

  • Click the Tools menu.
  • Click Options.
  • Click Privacy.
  • In the Cookies section, click Show Cookies.
  • In the Cookies dialog box, click Remove All Cookies.
  • Click OK to close the Cookies dialog box.
  • Click OK to close Options.
 

Doing this will amend your internet settings and clear your cache so that hopefully you will be able to log-in. If after following these steps you still can't log-in, please contact member support.

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